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Privacy Policy

Your privacy is important to us.

Privacy is important to SEORGANICO SL. This policy outlines the practices related to the processing of personal data on SEORGANICO SL's websites, including the type of data collected, tracking, use, and disclosure.

At SEORGANICO SL, we understand that the privacy and security of personal data are of vital importance. Therefore, this policy sets out what we do with your information and how we keep it secure. It also explains where and how we collect the information, as well as your data protection rights.

This policy applies to those who access and use our website services and those who interact with SEORGANICO SL on social media (our "Services").

This policy defines our commitment to protecting personal information. We recommend reading our privacy policy before continuing to browse.

This privacy policy was last updated on 6 March 2025.

1. Identification of the data controller's company details

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we inform you that personal data obtained from the data subject, as well as data generated in the context of our website activity, will be processed by:

2. General privacy principles

SEORGANICO SL collects and processes personal information according to the following principles:

3. How we collect your personal data and how it is used

4. Instances where our website requests your personal data

  1. When subscribing to our newsletter.
  2. When making enquiries through the contact form or via our email.
  3. When requesting any of the services and/or products we offer (such as travel itineraries or premium plans).
  4. When making a payment through our platform.

5. Purposes for which we process your personal data

At SEORGANICO SL, we process the data necessary to manage and optimise our services and commercial relationships with our users and clients. Additionally, we use this information to send advertising of interest to users related to our products and services.

Personal data is collected and processed for the following purposes:

Category of data subjects Purpose
Cookies
  1. The Website uses technology to implement files called cookies on the User's device. Cookies are used to enhance your browsing experience on our website, analyse user navigation, and provide personalised content. In any case, they can be blocked or disabled through browser settings. For more information, please see our Cookie Policy.
Website Enquiry User
  1. To respond to and manage communications or requests received either via email or the website's contact form.
Newsletter User
  1. To manage the newsletter for regular communications about news, publications, website content, offers, promotions, events, and other information from SEORGANICO SL related to the travel and tourism sector.
Clients (Service Requests)
  1. To manage requests for travel itineraries and other services offered by SeoTravel, including payment processing and client communication.

6. Legal bases for processing and whether it is mandatory or optional

The legal bases are linked to the purposes outlined in the previous section according to the letters assigned in the table.

Category of data subjects Legal basis for data processing
Cookies
  1. Consent provided by accepting SEORGANICO SL's cookies, except for cookies considered technical and necessary for the website's optimal functioning.
Website Enquiry User
  1. Consent requested when contacting us via the website. The data subject may withdraw consent at any time. Withdrawal of consent will not affect the provision of other services.
Newsletter User
  1. Consent requested when subscribing to the newsletter. The data subject may withdraw consent at any time. Withdrawal of consent will not affect the provision of other services.
Clients (Service Requests)
  1. Performance of a contract in which the data subject is a party (requesting services such as travel itineraries). Legitimate interest of SEORGANICO SL to manage and optimise the services offered.

7. Data voluntarily provided by the data subject

Category of data subjects Data provided by the data subject
Cookies
  1. IP address, browsing data, statistics, etc.
Website Enquiry User
  1. Name, email address, message.
Newsletter User
  1. Name, email address.
Clients (Service Requests)
  1. Name, email address, payment details (processed via Stripe), travel preferences.

8. Retention of personal data

SEORGANICO SL only retains your personal data to the extent necessary to use it for the purposes outlined in section 5, based on the legal basis for processing and in accordance with applicable law. Your personal information will be retained as long as there is a contractual and/or commercial relationship or until you exercise your right to erasure, cancellation, and/or restriction of the processing of your data.

Once the relationship with you has ended for any of the reasons stated, the information will be kept duly blocked, without being used, as long as it may be necessary for the exercise or defence of claims or any judicial, legal, or contractual liability arising from its processing that must be addressed and for which its recovery is required.

Data processed for direct marketing purposes will be retained indefinitely until the data subject requests its erasure.

Specifically:

Category of data subjects Retention period
Cookies
  1. As per the periods indicated in the Cookie Policy.
Website Enquiry User
  1. 3 years from the last contact.
Newsletter User
  1. Data linked to the newsletter will be retained indefinitely until the data subject requests its erasure.
Clients (Service Requests)
  1. 5 years from the completion of the service, to comply with tax and legal obligations (e.g., General Tax Law).

9. Recipients or third parties to whom we may disclose personal data

9.1 Recipients within the EU

Personal data may be shared for the purposes set out in section 5 in the following cases:

Data recipients Category of data subjects
Raiola Networks (hosting provider)
  • All users

Generally, for all categories of data subjects, personal data may be shared:

  1. To comply with our legal obligations: when disclosure is necessary to meet our obligations under laws, regulations, legal processes, or governmental requests affecting us.
  2. For the formulation, exercise, or defence of claims or when courts act in their judicial capacity: In certain circumstances, disclosure of personal data may be mandatory due to a court order, summons, or request.
  3. In sales, mergers, acquisitions, or similar transactions: In cases of mergers, acquisitions, sale of all or a substantial part of our assets, or other similar sale transactions, personal data may be transferred as part of that transaction. If this occurs, the data subject will be notified.
  4. For the provision of services by suppliers acting on our behalf: We occasionally enter into contracts with carefully selected third parties to assist us in providing website services, such as:
    1. Hosting services (Raiola Networks): for the purpose of providing hosting and email services. Raiola Networks is a Spanish company compliant with the GDPR.
    2. IT consultancy and web design services: to provide technical support for the code created for the website.
  5. Aggregated or non-identifiable data: We may share aggregated information or other non-personal data that does not identify the data subject to improve the experience of our Services.

9.2 Recipients outside the EU (International transfers)

Personal data may be shared outside the European Economic Area (EEA) for the purposes set out in section 5 in the following cases:

Data recipients Category of data subjects Commission adequacy decision or appropriate safeguards
Newsletter and email marketing platform (ActiveCampaign)
  • Newsletter User
 To send commercial electronic communications about our services, we inform you that the contact details provided will be transferred outside the EU to ActiveCampaign servers (a provider of the email marketing platform), owned by ActiveCampaign LLC, based in the USA. Transfers are made under the Standard Contractual Clauses (SCC) of the Commission pursuant to Article 46 of the GDPR.
Information available at: https://www.activecampaign.com/legal/privacy-policy
Payment platform (Stripe)
  • Clients (Service Requests)
 To process payments securely, payment data will be transferred to Stripe, Inc., based in the USA. Transfers are made under the Standard Contractual Clauses (SCC) of the Commission pursuant to Article 46 of the GDPR.
Information available at: https://stripe.com/privacy
Google Analytics
  • All users (analytical cookies)
 To analyse website usage, browsing data may be transferred to Google LLC, based in the USA. Transfers are made under the Standard Contractual Clauses (SCC) of the Commission pursuant to Article 46 of the GDPR.
Information available at: https://policies.google.com/privacy
Meta Ads (Facebook Pixel)
  • All users (advertising cookies)
 To display personalised advertisements, browsing data may be transferred to Meta, based in the USA. Transfers are made under the Standard Contractual Clauses (SCC) of the Commission pursuant to Article 46 of the GDPR.
Information available at: https://www.facebook.com/privacy/explanation

10. Security measures adopted in relation to the processing of personal data

SEORGANICO SL implements and applies both technical and organisational security mechanisms and measures appropriate to ensure a level of security for processing commensurate with the risk.

To this end, SEORGANICO SL, based on an objective assessment, has identified, analysed, and evaluated risks of varying likelihood and severity to the rights and freedoms of natural persons and has consequently implemented timely and effective security mechanisms, safeguards, and measures to eliminate or mitigate the identified risks. Specifically, appropriate and effective technical and organisational measures are adopted to mitigate the risks of accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorised access to or communication of such data.

Among the measures adopted are:

Likewise, SEORGANICO SL ensures compliance with the duty of professional secrecy and confidentiality for all its employees, contractors, and third-party users of personal data.

11. Data Subject Rights

You may submit communications and exercise your data protection rights by following the formalities required by data protection regulations.

In all our operations related to your privacy, we strive to comply with current regulations, which include several rights for the data subject, listed below:

Your rights What does it mean?
Right to information You have the right to receive clear, concise, transparent, and easily understandable information about how we use your personal data and your rights. We provide this information in this Policy in section 5.
Right of access You have the right to access the personal data we hold about you (subject to certain limits). Manifestly unfounded, excessive, or repetitive requests may not be responded to. To exercise this right, please contact us using any of the methods indicated below.
Right to rectification You have the right to have your personal data rectified if it is inaccurate or no longer valid, or completed if it is incomplete. To exercise this right, please contact us using any of the methods indicated below.
Right to erasure/right to be forgotten In certain cases, you have the right to have your personal data erased or deleted. Note that this is not an absolute right, as we may have legal or legitimate reasons to retain it. If you wish for us to erase your personal data, please contact us using any of the methods indicated below.
Right to object to direct marketing, including profiling You can unsubscribe from our direct marketing communications at any time. The easiest way to unsubscribe is by clicking the "Unsubscribe" link in any email or communication we send you. Alternatively, you can always email us at: info@seotravel.pro. To object to profiling, please contact us using any of the methods indicated below.
Right to withdraw consent at any time where data processing is based on consent Where consent has been given for any of the purposes outlined and specified in the processing we refer to, you are informed that you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent prior to its withdrawal. To find out which processing activities are based on consent, refer to section 5 of this policy. If you wish to withdraw your consent, please contact us using any of the methods indicated below.
Right to object to processing based on legitimate interests You may object at any time to the processing of your data when it is based on legitimate interests. To find out which processing activities are based on legitimate interests, refer to section 5 of this policy. If you wish to exercise this right, please contact us using any of the methods indicated below.
Right to lodge a complaint with a supervisory authority You are also informed that if you are not satisfied with the exercise of your rights or how to exercise them, you may lodge a complaint with a supervisory authority. For more information about this right and how to exercise it, you can contact the Spanish Data Protection Agency (AEPD): https://www.aepd.es/ Tel. 901 100 099 and 91.266.35.17. C/Jorge Juan, 6, 28001-Madrid. Feel free to contact us using any of the methods indicated below before lodging a complaint with the competent data protection authority.
Right to data portability You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, to transmit it to another data controller, where the processing is based on the performance of a contract or your consent and is carried out by automated means. To find out which processing activities are based on consent, refer to section 5 of this policy. For more information, please contact us using any of the methods indicated below.
Right to restriction of processing You have the right to request the restriction of the processing of your data. If you exercise this right, the processing of your data will be subject to restrictions, meaning we may store it but cannot continue to use or process it. This right can only be exercised in certain circumstances defined by the General Data Protection Regulation, as follows:
  • Where the data subject contests the accuracy of the personal data, for a period enabling the controller to verify its accuracy;
  • Where the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of its use instead;
  • Where the controller no longer needs the personal data for the purposes of processing, but the data subject requires it for the establishment, exercise, or defence of legal claims;
  • Where the data subject has objected to processing pursuant to Article 21(1), pending verification of whether the legitimate grounds of the controller override those of the data subject.
If you wish to exercise this right, please contact us using any of the methods indicated below.
Right to deactivate cookies You can deactivate cookies at any time. Typically, Internet browser settings are configured by default to accept cookies; however, you can easily disable them by changing your browser settings. Many cookies are used to enhance the usability or functionality of websites; therefore, disabling them may prevent you from enjoying all or part of the services provided through our website, may cause usability issues, or may affect your session if you log in. If you wish to limit or block all cookies set by our websites (which may prevent you from using certain parts of the site) or by other websites/applications, you can do so through your browser settings. For more information, please see our Cookie Policy.

How can you exercise your data protection rights?

To exercise your rights, you must submit a written request to the address: C/ Sant Josep 3, Spain, or to the following email: info@seotravel.pro, stating "GDPR" in the subject line. You must specify which right you wish to exercise and include a photocopy of your ID or equivalent identification document. If acting through a legal or voluntary representative, you must also provide a document proving representation and the representative’s identification document. If you would like a template, you can:

12. Processing of special categories of personal data and personal data relating to criminal convictions and offences

The entry of personal information relating to data revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data aimed at uniquely identifying a natural person, health data, or data concerning a natural person’s sex life or sexual orientation, as well as personal data relating to criminal convictions and offences, is not permitted in free text fields. If such information is entered in any of our forms or via email, it will be immediately deleted from our information systems without addressing the enquiry, as such data is neither necessary nor relevant to the purposes specified in the processing activities of this website.

13. Links to other websites

We sometimes provide links to other websites, but these websites are not under our control. Therefore, we will not be liable for any issues arising in connection with the use of personal data, the content of those websites, or the services they offer.

14. Data quality

You declare that the data provided, whether your own or that of third parties you represent, is true and accurate, and you undertake to notify us of any changes or updates. You will be responsible for any direct or indirect damage or loss caused to SEORGANICO SL or any third party due to the provision of false, fraudulent, inaccurate, incomplete, or outdated personal data.

Data requested from you marked with an asterisk (*) is strictly necessary to contact you or provide the requested service. Failure to provide more data than is strictly necessary will not result in a reduction in the quality of the service.

15. Data of minors or incapacitated persons

Use of the Service is not permitted for minors. If you are under 16 years old, please refrain from using our website services. SEORGANICO SL may request additional information or documentation to verify the data subject’s age, taking into account available technology.

16. Data updates

You are the sole source of your personal data, so SEORGANICO SL requests that, to keep your data updated in accordance with GDPR principles, you notify the address indicated for exercising your rights of access, rectification, erasure, and objection of any changes to your data, as well as the cessation of your activity with the entity you represent, if applicable, so we can proceed with the erasure and/or historical processing of the data.

17. Consent for advertising communications

Under Law 34/2002 (LSSICE), SEORGANICO SL will not send commercial communications by email or other equivalent electronic means without prior authorisation from the recipient through the authorisation systems used by SEORGANICO SL.

For users with whom there is a prior contractual relationship, SEORGANICO SL is authorised to send commercial communications regarding SEORGANICO SL products or services similar to those initially contracted with the client. In any case, you may voluntarily request exclusion from receiving further commercial information through Customer Service channels after proving your identity, or by unsubscribing directly from the advertising email.

Personal data will be retained in our information systems indefinitely for commercial communications about the company’s products and services, unless you exercise your right to object to such advertising communications.

18. Social Media

By becoming a fan, follower, or similar of SEORGANICO SL on various social media platforms and in the context of this processing, you should note that SEORGANICO SL can only access or delete your data in a restricted manner due to having a specific profile. Any rectification of your data or restriction of information or posts must be done through your profile or user settings on the social media platform itself. By default, you consent to:

  1. The processing of your personal data within that social media environment in accordance with its privacy policies.
  2. SEORGANICO SL accessing the data contained in your profile or biography, depending on your privacy settings on each platform, which may be more or less extensive.
  3. News about our events or comments appearing on your wall or biography.
  4. Receiving communications about our products/events.

If you wish to stop following us, simply click the "Stop being a fan" or "Unfollow" option.

19. Changes to this privacy policy

SEORGANICO SL reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as industry practices, informing users in advance of any changes made.

Your uninterrupted use of SEORGANICO SL will constitute ratification of this document, including any modifications or changes introduced.

For the same reasons mentioned above, SEORGANICO SL reserves the right to modify or discontinue the SEORGANICO SL Service, in whole or in part, with or without prior notification to you. SEORGANICO SL will not be liable to you or any third party for exercising its right to modify or discontinue the SEORGANICO SL Service.